Message from the President/CEO
I would like to take the opportunity in my first President’s Message since being appointed as President and CEO of St. Boniface Hospital to personally offer my thanks to each of you.
In September 2015, we lost Michel Tétreault, our President and CEO, after a very brief illness. Michel had a passion and a vision – to change the system and create conditions to allow people to deliver excellent care. He also wanted to ensure the sustainability of health care in Canada. Since he started us on a transformation journey eight years ago, we have made great strides.
This past year has been challenging for our organization in many ways, yet our 4,000 staff and our physicians continued to focus on delivering the best care for our patients. Despite transitions and uncertainty, there is great engagement as our organization moves forward. I am grateful for this, as well as the extraordinary support from my colleagues on the Executive Team, leadership, managers, staff, physicians, patients, and our partners in the Region. Your support then, and again since my appointment, has meant a lot to me.
Through leadership patient visits, we have opportunities every day to hear from patients about the care and compassion provided by staff. We also hear about and see the changes teams are making to improve the patient’s experience. Our transformation efforts and experiments are having an impact and there is a level of engagement and compassion, as well as a shift in how we think and act, that makes me very proud.
While there is still work to be done to respond to patient needs, there have been tangible improvements in many areas of the hospital. This last quarter, 87 per cent of patients rated our care as excellent or very good.
We have taken many steps to improve patient safety, such as safer handoffs and transitions and reducing the rate of hospital acquired infections and falls. We have invested in improving communication within teams to help us perform better and improve the safety of care. We have asked our staff to work with us to see, raise, and participate in solving problems. More and more of our staff are learning how to become better problem-solvers through workshops offered by our Transformation team, or through conversations and new habits within their own teams.
Through the 2015 Canadian Patient Safety Culture Survey, staff and physicians have told us we are becoming more comfortable reporting harm and learning from incidents at St. Boniface Hospital. We encourage staff to continue to report when things do not go as planned.
Since 2008, our employee engagement scores have risen from 41 per cent to 61 per cent.
Although we continue to be challenged in responding to patient needs in a timely way and with escalating costs in our health care system, we believe engaging our staff and physicians in looking forward and continuously improving is central to the success of our transformation journey.
The St. Boniface Hospital Board of Directors has reaffirmed its commitment to transformation and the direction we have embarked on as an organization. As the new President and CEO of St. Boniface Hospital, I am committed to continuing on this path.
We chose lean transformation as a method with the most potential to improve quality and address cost. It is a way to help accomplish our vision “to deliver the safest, most reliable care to every patient, every encounter, every day with the best outcomes, at a price we as Manitobans can afford.” We can be leaders in delivering the very best health care in Canada.
To do this requires us to approach work and relationships differently. Respecting each other for our strengths and our unique contributions; having the humility to listen and learn from others; engaging and challenging each other to do better; being open to hearing about issues; being comfortable using data and facts in our decision-making – these are some of the principles I believe will help our teams and our organization grow.
Transforming health care also means understanding disease so we may positively affect the health of our community. The investigative work of our researchers is internationally recognized and helping advance the care and treatment of disease. Our work and research efforts are strongly supported by our Foundation and committed donors who provide additional funding for innovations, equipment, and research for the benefit of Manitobans.
We are not alone in our desire to improve patient care and the health of our community. We work with our partners in the WRHA and we see many opportunities to work closely with the communities of service of our sponsor, the Catholic Health Corporation of Manitoba, to find innovative ways to meet health needs within and outside of our walls differently. We also see opportunities to work with all sectors of health care, including primary care, mental health and long term care. We all share a common vision to provide reliable, accessible, and affordable health care for the people of Manitoba.
I ask you to work with me, each other, our patients, and our partners to achieve our vision of care. I encourage you to ask questions, to see and raise problems and propose solutions, to celebrate our successes, and to continually strive for excellence.
I am tremendously encouraged by the perseverance and commitment of individuals and teams to continue on the journey we set for ourselves years ago. I am very proud of the work accomplished to date and am excited by the challenges before us.
Dr. Bruce Roe is the President and CEO of St. Boniface Hospital. Prior to assuming this role in August 2016, Dr. Roe was the Executive Director of Clinical Programs and Chief Medical Officer at St. Boniface Hospital since 2005. He is a member of the Faculty of Medicine at the University of Manitoba and has had an active clinical practice in endocrinology since 1999.